Shipping Information

Delivery

  1. Locations to which we deliver are Hong Kong, Taiwan and Macau.
  2. Barring unforeseen circumstances, the order will be dispatched within two business days.
  3. Before order confirmation, we will need to check your details with your card issuer. We will do our best to keep delays to a minimum.
  4. Our delivery time starts when the time an order is accepted and the package is dispatched in our warehouse. Please note this can take longer during our sale periods.
  5. Please ensure packages can be received by a person. Our courier services will not leave packages unattended. Please note that we are unable to ship orders to PO boxes.

 

Delivery Charge and Time

 

Hong Kong / Macau

Taiwan

Shipping charge

Orders over HK$200: FREE

Orders under HK$200: HK $35

Orders over HK$500: FREE

Orders under HK$500: HK $60

*Delivery Time

1 - 3 Business Days

3 - 5 Business Days

*The delivery time mentioned above cannot be applied to the [Pre-Order] product. Regarding the delivery time of the pre-order item, our customer service representative will contact you.

If you have any enquiry about your order, please do not hesitate to contact our Customer Service Team at  enquiryhk@schiesser.asia.

Insurance

The goods in transit will be insured by us until it is delivered to you.

A signature is required for any products received and at which point, responsibility for your purchased goods will be passed to you.

If the products are received by the specified recipient who is not yourself, such as a gift, then you accept that a signature from a third party on behalf of the said recipient is final and conclusive evidence that the products are delivered in accordance with your order.

Tax

Products shipped to countries / cities outside of Hong Kong may be subject to import duties, customs, taxes and fees levied by the destination country / city which are your sole responsibility.

Defects

If the delivered products have material, production defects or damage caused by transport, please notify our Customer Service Team within 24 hours from date of receipt.